Having problems surfing?

If you are connected to the internet but cannot get to a particular web site, most likely the problem is with that site (e.g. it may be offline for maintenance or a server crash).  You should check back periodically to see when the site is restored.  If however, you are having problems getting to ANY site, then you should check the following:

Resolve an Intermittent Site Problem
To help determine and/or resolve intermittent site problem issues, please follow the steps below:

1. Were you able to connect previously with the same access number?
   • If YES, continue to the next step.
   • If NO, go to step 3.

    

2. Have you installed or changed anything on your computer since your last successful connection?
   • If YES, re-try the connection. If you are still unable to connect, there may be a problem or conflict produced by the new product. Please contact the technical support provided for the product you recently installed.
   • If NO, continue to the next step.

    

3. What number are you dialing?
   • Check the access number to determine that it is correct. To verify your access number, go to Get Your Numbers.
   • If the number you dialed is correct, you should contact your ISP's technical suuport and alert them of your connection problem.
   • You can assist your ISP in quickly resolving this issue by running a Ping Test and providing the results to your ISP when you report the problem.