Having problems surfing?

You can test your connection through a ping test of the gateway IP address:

1. Click the Start button at the lower-left of your computer's desktop

2. Click on Run... ; the Run window will open

3. Type winipcfg in the Open: field, then click OK ; the IP Configuration window will open

4. Make sure that the Ethernet, Winpoet, or NTS adapter is selected.

5. Note the IP address ( a set of 4 decimal numbers separated by dots; ie: 123.45.67.890) in the Default Gateway field

6. Close out the IP Configuration window

7. Click the Start button again

8. Click Programs

9. Click MS-DOS Prompt ; a new window will open

10. At the C:\ prompt -- which may be something like C:\WINDOWS> -- type:
         - the word ping
         and
         - the IP address you recorded from the Default Gateway field (in step 5)

11. Press the Enter key on your keyboard

12. Verify that the ping is successful.

    
    If your ping test is NOT successful , something similar to the following example will appear in the MS-DOS Prompt window:

    C:\WINDOWS>ping 123.45.67.890
    Pinging 123.45.67.890 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 123.45.67.890:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) ,
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    An unsuccessful ping test means you have no connection.